Frequently Asked Questions

Have questions? Check out some of our more frequently asked questions to see if your answer is below. Still need help? Reach out to our customer service team.

Orders

To change or cancel your order before it has been shipped, contact customer service at help@kingerhome.com. If your order has already been shipped, you will need to receive the order and contact customer service for a return request.

Tracking updates are not available until 24-48 hours after you receive your shipping notification.

Certain items can be held to be shipped at a later date. Please reach out to customer service at help@kingerhome.com before you place your order to learn more.

Shipping

Unless otherwise stated, all items are in stock and will ship within 1 business day.

Our items are delivered in two ways:

•Front Door Parcel Delivery (e.g. UPS, FedEx) to your delivery address

•Truck Delivery for partially assembled items and items that exceed parcel carrier shipping weight limits; these include our premium Delivery Appointment service

Expedited shipping options are not offered at checkout. Email our customer service team at help@kingerhome.com to request custom rate quotes based on your location.

We are unable to ship our items to a P.O. Box. Please provide a physical shipping address during checkout.

No. Kinger Home only ships to the continental United States at this time.

Returns

Eligible items can be returned for a refund within 30 days of receiving an order. For all return requests please contact customer service at help@kingerhome.com. Items damaged through normal wear and tear do not qualify for exchanges or returns.

Items with shipping damage or manufacturer defects present are eligible for part replacement or, depending on the severity, a full exchange. Contact customer service at help@kingerhome.com for more information.

Exchanges are only offered for items that have been damaged during transit or show some type of manufacturing defect. Items damaged through normal wear and tear do not qualify for exchanges or returns.

Refunds will not be processed until the returned item is received and inspected at our facility. Once inspected, the refund will typically be processed within 48 hours. After processing, the funds are available in your account within 3 to 5 business days.

All returned products must be 100% complete, adequately packaged in original packaging and in
resalable condition. For full details, visit our Return Policy page.