Kinger Home® warrants all Kinger Home® products to be free from defects in parts under normal use and service for a period of 1 year from the date of purchase. Any reports of defects must include photographic examples of said damage to be considered for replacement; without photos, Kinger Home® will be unable to honor the manufacturer warranty.
In the event of reported defects Kinger Home® will, at its own discretion, assess on a case-by-case basis as to whether the defect is caused by manufacturer or user error. User error can be defined as not adhering to proper product care as outlined by the manufacturer, exceeding the weight capacity as declared by the manufacturer, or general neglect and misuse of the product. If Kinger Home® finds that the defect is a direct result of manufacturer error, Kinger Home® will decide to either replace the defective product or refund X amount, not to exceed the purchase price.
The foregoing is the exclusive remedy and Kinger Home® disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, Kinger Home® will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based.
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you may request a replacement with a police report sent to us via PDF. Replacement parts are not available for all units and only given at Kinger Home’s discretion. We will assess any damage and find a solution, which could include shipping you a replacement. No replacements are available for discontinued items or repackaged products. Please contact customer service for replacement parts before returning the damaged item. The original order number will be required as well as photos of any damaged item.